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Is Sydney the Head Office?
No, our Head Office is situated in beautiful Coffs Harbour on the NSW mid north coast, which helps to keep our manufacturing costs down while still allowing for quick delivery of our goods.
Where do you have offices?
Our head office and manufacturing plant is located in Coffs Harbour, however, we have sales branches in Sydney, Melbourne and Brisbane, with small storage areas to store the most commonly used elements for customers.
Do you manufacture at the branches?
No, all manufacturing is done in Coffs Harbour and can be freighted to you direct, this keeps our costs down and ensures that our quality is always to a high standard. We still produce and deliver goods as quickly, if not quicker, than most of our opposition.
Do you stock elements at the branches?
Very limited stock is held at our sales branches, including some finned air heaters; refrigeration heaters; drum heaters; controls and other standard products. If you would like us to keep stock for you to order on a regular basis, please contact us and we can arrange this.
Do you produce domestic elements?
We are able to, however it is usually not cost effective to make a special element for domestic purposes and you may find it much cheaper elsewhere. If, however, you cannot get it from a wholesaler or the original manufacturer we may be able to help you.
What hours are your offices open?
The Coffs Harbour Plant is open from 7.30am to 5pm, Mon-Fri. Sydney, Melbourne and Brisbane offices are all open from 7:30am to 5pm Mon-Fri. For more information please click here to see our Locations page.
Our company policy stipulates that your first order with us needs to be paid up front. Larger orders may be paid in instalments if approved. This is due to the nature of our business in that most of our products can not be resold if the order is cancelled as they have been specifically designed for that particular use.
How can I pay? We accept payments via three methods: EFT (or direct deposit); Cheque; or Credit Card.
1. EFT
You can deposit money directly into our bank account via your banking program or at any NAB branch.
Bank details are as follows:
BSB: 082 551
Account Number: 027 371 864
Account Name: Thermal Electric Elements
Bank: National Australia Bank
2. Cheque
Cheques can be made payable to Thermal Electric Elements and can be forwarded to any of our offices for processing.
3. Credit Card
We accept MasterCard and Visa. You can call, fax or email your credit card details to us at any of our offices for processing. Unfortunately we are unable to accept Diners Club International or American Express (AMEX).
How much is shipping?
This depends on the size and weight of the article and where it is being shipped to and will be specified on your quotation. If you would like to use your own freight company for the shipment of your goods, please ensure they are able to pick-up goods from Coffs Harbour and then stipulate your account details on your order.
How long will it take to get to me?
This will depend on where the goods are being sent to. Goods going to Sydney or Brisbane areas from our head office often get there overnight, while deliveries to Melbourne can take around 2 days. Deliveries to regional areas or other states such as Tasmania, WA, SA and the Northern Territory can take longer.
Does the design of the element I am looking for have to come from your catalogue?
Certainly not, the catalogue only represents a small part of what we do. We custom design and manufacture specials, so we cannot possibly put everything onto the web or in a catalogue, we make thousands of different shapes and sizes of elements each month and can design a unit specifically for your application. To send through a request for a quote, please click here.
Do you have design and technical back-up?
Yes, we have a number of people on the design team that are there specifically to answer your questions and assist you with your enquiries as well as provide after-sales service.
Can you manufacture special elements?
Yes, that is what we are famous for. Custom design heating elements is what we specialise in, however we can provide custom heating solutions for any application. We also manufacture complete duct heating units as well as a range of standard heating products.
Why are you sometimes more expensive than other manufacturers?
We are custom designing and manufacturing a heating element to suit your requirements. We use the best quality materials and design it to last. We are able to get the best possible efficiencies and heat coverage which saves you a lot of money in running costs and heat up times. Our products are known to last longer than many others and we pride ourselves on our quality.
Can you manufacture one offs?
Yes, we produce mainly one off units.
Do you make duct heaters?
Yes, Thermal are now one of the largest producers of duct heaters in Australia and are capable of providing everything from the switches and controls, to the duct heater inserts, to the complete package itself, including duct section.
Visit the General Elements homepage at www.generalelements.com.au for further information regarding our capabilities and products
Do you do ceramic and quartz heaters?
Yes, we have just obtained some large agencies for excellent quality quartz and ceramic heaters. Please visit our E-Store here to view our stock range.
Please
contact us if you have a question that is not covered here.
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